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Novernor mark
Case study · Board packs and governance

How Novernor uses Feedbank

Pay Novernor with Feedbank →

Board packs, minutes and actions for small companies and charities.

The moment it loses people

A company secretary builds one pack, then goes back to email and PDFs.

The pattern

Insight: structured answers to act on

The hub files every answer by topic and screen, and the model names the core reasons behind them.

The trade

Gives: The full plan free for a quarter per accepted loop

Asks: Five questions after each board meeting

The door, live at /pay/novernor
Novernor's door on a phone: Pay Novernor with Feedbank, what you get, what you give, and the button to start the first loop
The hub, as every brand's team sees it
The hub: accepted answers this month, answers that need a reply, credits issued, topic filters and the first answers

Planbrand's workspace, with answers in it. Novernor's hub has the same screens, filed under The pack, Minutes, Actions and Leaving.

The weekly loop

Five questions on the pack, minutes, actions. Every answer is scored for how specific it is; a complaint earns what a compliment earns.

  1. 1What did a board member ask for that the pack did not have?
  2. 2What did you have to send by email anyway?
  3. 3Which action from the last meeting was lost, and where?
  4. 4What took longer here than in a PDF?
  5. 5What would make the next pack entirely in Novernor?

What Novernor learns

  • What board members ask for
  • What still goes by email
  • Where actions get lost
At the moment of leaving

Anyone who stops gets three exit questions: what made you stop, what would have kept you, what did you expect. Scored like any answer, credited, and read first by the Insights model.

This page describes Novernor's setup on Feedbank. Figures appear only where the brand has published them.