A second button at checkout
Pay with Feedback.
Next to Pay, a button your customer can press instead. They use your product free and pay with honest answers as they use it. You hear why people leave, and keep them.
Your first 100 qualified answers are free · No card · See how it works →
Pro plan
A month, every feature
£39
Use it free. Answer one short question at each milestone as you use it. Your account is never marked; your feedback is never public.
28 brands have the button today
Behind the button
Three things happen. Your customer sees one button.
Most people who reach your pay button leave without a word: 92 of 100 across 200 B2B products (ChartMogul via Userpilot). The button gives them a reason to stay, and you a reason to listen.
- 1
They say yes
At the moment they would leave, they press the button and get your product. Free, or at a discount you choose. The price stays on the table.
- 2
One question at each milestone
You design the journey from your own product: first use, first return, first bill. Each milestone asks one question about what just happened, coached while they type.
- 3
Covered, or not
A qualified answer keeps the month covered. A missed milestone lapses to paid. No points, no sums: honest, or not. You pay only for answers that qualify.
A hard answer earns what a warm one earns.
Every answer is judged on four tests, against the pass mark you set. Sentiment never counts, so there is nothing to gain by being harsh, and nothing to gain by being kind.
Specific
Names a screen, a step, a number.
On the question
Answers what was asked.
Grounded
Something they could have seen.
Their own words
Typed, not pasted. AI-written answers are caught.
Where the button goes first
Anywhere you own the pay button.
Software, with plans
Beside Upgrade.
The free user who is not ready to pay says yes instead of staying free, or leaving.
Shops, with a checkout
Beside Pay.
The first order, from someone who has never bought from you, paid with the truth about it.
One line next to your card button; the snippet is in your dashboard. Ten minutes, no engineering ticket.
Pricing
First 100 qualified answers a month, free. Then 25p each.
Nothing for an answer that did not qualify.
See pricing →For customers
Press the button. Use the product. Tell the truth.
Private, never public, never a mark on your account. See the reply when your answer changes something.
How it works for customers →28 brands have the button today. See how they use it →
Pay with Feedback.
Type your website. The button, and the journey behind it, in a minute.