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Sercery mark
Case study · Research search

How Sercery uses Feedbank

Pay Sercery with Feedbank →

Search and summaries across research papers, for people who read for a living.

The moment it loses people

A researcher runs three searches, gets a wrong summary, and goes back to the library.

The pattern

Insight: structured answers to act on

The hub files every answer by topic and screen, and the model names the core reasons behind them.

The trade

Gives: Pro for a month per accepted loop

Asks: Five questions after each session

The door, live at /pay/sercery
Sercery's door on a phone: Pay Sercery with Feedbank, what you get, what you give, and the button to start the first loop
The hub, as every brand's team sees it
The hub: accepted answers this month, answers that need a reply, credits issued, topic filters and the first answers

Planbrand's workspace, with answers in it. Sercery's hub has the same screens, filed under Search, Summaries, Citations and Leaving.

The weekly loop

Five questions on search, summaries, citations. Every answer is scored for how specific it is; a complaint earns what a compliment earns.

  1. 1Which summary was wrong, and what did the paper actually say?
  2. 2What did you search for that it could not find?
  3. 3Which citation did you check by hand, and why?
  4. 4What did you do next with what you found?
  5. 5What would make you trust a summary without opening the paper?

What Sercery learns

  • Where summaries go wrong
  • What cannot be found
  • What earns trust
At the moment of leaving

Anyone who stops gets three exit questions: what made you stop, what would have kept you, what did you expect. Scored like any answer, credited, and read first by the Insights model.

This page describes Sercery's setup on Feedbank. Figures appear only where the brand has published them.