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Case study · Operator console for software teams

How Cyberava uses Feedbank

Pay Cyberava with Feedbank →

A control console for small software teams: deploys, costs and decisions in one record.

The moment it loses people

A team connects one repo, looks around, and stops before the second.

The pattern

Insight: structured answers to act on

The hub files every answer by topic and screen, and the model names the core reasons behind them.

The trade

Gives: Team plan for a month per accepted loop

Asks: Five questions on connecting and the first week

The door, live at /pay/cyberava
Cyberava's door on a phone: Pay Cyberava with Feedbank, what you get, what you give, and the button to start the first loop
The hub, as every brand's team sees it
The hub: accepted answers this month, answers that need a reply, credits issued, topic filters and the first answers

Planbrand's workspace, with answers in it. Cyberava's hub has the same screens, filed under Connecting a repo, The record, Alerts and Leaving.

The weekly loop

Five questions on connecting a repo, the record, alerts. Every answer is scored for how specific it is; a complaint earns what a compliment earns.

  1. 1What did you expect to see right after connecting your first repo?
  2. 2Which screen did you open most in week one, and what for?
  3. 3What alert did you get that you did not want, or want and not get?
  4. 4What would you need to see before connecting a second repo?
  5. 5What did the console tell you that you did not already know?

What Cyberava learns

  • What the first-week screen should show
  • Which alerts are noise
  • Why the second repo never gets connected
At the moment of leaving

Anyone who stops gets three exit questions: what made you stop, what would have kept you, what did you expect. Scored like any answer, credited, and read first by the Insights model.

This page describes Cyberava's setup on Feedbank. Figures appear only where the brand has published them.