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Healties mark
Case study · Meal plans

How Healties uses Feedbank

Pay Healties with Feedbank →

Weekly meal plans with a shopping list, built around what people already cook.

The moment it loses people

The first plan is followed for three days, then abandoned.

The pattern

Retention: feedback in exchange for access

Access in exchange for answers: the trial or the product keeps going as long as the answers do.

The trade

Gives: Premium for a month per accepted loop

Asks: Five questions after each week

The door, live at /pay/healties
Healties's door on a phone: Pay Healties with Feedbank, what you get, what you give, and the button to start the first loop
The hub, as every brand's team sees it
The hub: accepted answers this month, answers that need a reply, credits issued, topic filters and the first answers

Planbrand's workspace, with answers in it. Healties's hub has the same screens, filed under The plan, The shopping list, Swaps and Leaving.

The weekly loop

Five questions on the plan, the shopping list, swaps. Every answer is scored for how specific it is; a complaint earns what a compliment earns.

  1. 1Which meal did you skip this week, and what did you cook instead?
  2. 2What was on the shopping list that you already had, or did not need?
  3. 3Which swap did you make, and did it work?
  4. 4What would make next week's plan fit your week?
  5. 5What did the plan assume about you that is not true?

What Healties learns

  • Which meals are skipped and why
  • Where the shopping list is wrong
  • What the plan assumes wrongly
At the moment of leaving

Anyone who stops gets three exit questions: what made you stop, what would have kept you, what did you expect. Scored like any answer, credited, and read first by the Insights model.

This page describes Healties's setup on Feedbank. Figures appear only where the brand has published them.